Wholesale

Thank you for your interest in purchasing and reselling our products.  Please select Wholesale on the Account Type Menu and complete the registration form. Your Company Name and Tax ID are REQUIRED.  Please email a copy of your “current” Retail / Resale Sales Tax License (Sales Tax Exemption Certificate), Business License, or Occupational License.  Once your account information is received and reviewed you will be contacted regarding your account.  Please allow up to 24 hours for Wholesale Account Activation. Once your account is activated, go to the "My Account" tab to login.  

If you have general questions or need additional information prior to setting up a Wholesale Account, use our Contact Form or email us at info@faust-heirlooms.com.

PLEASE NOTE: Any Sales or Shipping Promotions do not apply to Wholesale Orders, unless otherwise stated.


ORDERING & PAYMENT

Orders can be made by email, phone, or fax.
Email: info@faust-heirlooms.com
Phone: 800-218-9132
FAX: 337-364-1252

MINIMUM ORDER REQUIREMENTS

Our opening order minimum for wholesale accounts is $250. Re-orders minimum: $100

ORDER PROCESSING

Please allow 2-4 weeks from the time your order is placed for your order to ship. We will not ship any orders until 100% payment has been received.

TERMS & SHIPPING

Terms is credit card or PayPal and is required before an order will ship.  Buyer is responsible for all shipping costs.  All orders will ship via UPS or FedEx and rates are based on weight, size of box, number of boxes, and shipment destination.  If you require special shipping instructions, please advise at time order is placed.  We will be happy to ship on your UPS or FedEx account, please note a handling charge of $4.00 per outside shipping box will apply to your order. 

If you provide an incorrect shipping address a $15 per box fee will be charged for any address correction by FedEx or UPS.  This fee is determined by the carrier and not Faust Heirlooms.

RETURNS

We take pride in making quality products and keeping you and your customers happy with our products. Returns are not accepted unless items arrive damaged and are reported within 7 days of delivery, in which a replacement/exchange will be provided. The buyer is required to email a request with a photo of the product for exchange to info@faust-heirlooms.com. Each piece is decorated by hand & minor variations in color, size & appearance can occur in the process. We do not consider these defects and replacement of any item is at the discretion of Faust Heirlooms.

If you should happen to receive a damaged/broken item be sure not to discard the broken item and all packaging materials including the outside shipping box with shipping label.  The shipping carrier may require it for inspection or sent back in order to file the appropriate damage claim with the shipping carrier.

CATALOG

We do not offer a printed catalog.  If you are looking for a specific type of product or design for a product, please contact us via email at info@faustheirlooms.com or calling Customer Service at 1-800-218-9132, so that we can assist you.

SHOWROOM or BRICK and MORTAR STORE

We are currently strictly a mail order company.  We are closed to the public.

All prices are subject to change without notice and supersede all previously advertised prices.  All prices are per item; when sold as sets or pairs, it is indicated in the description. We reserve the right to limit quantities. Typographical errors and omissions occasionally occur and are therefore subject to correction.  We regret any inconvenience.