Shipping Information

SHIPPING INFORMATION

Faust Heirlooms standard shipping charges applies to orders shipping within the contiguous 48 United States.  Orders are shipped M-F, via United Post Office, UPS Ground, or FedEx Ground.   Please allow 3 to 5 days for orders of non-personalized items to ship.  Please allow up to 2 weeks for orders of personalized items to ship.

Standard shipping is not available to AK, HI, PR, military bases. Shipping charges to these locations
are based on weight, size of box, number of boxes, and shipment destination.

Standard Shipping.

Order Amount

Shipping Charges

Up to $8.99

$7.99

$9.00 - $39.99

$8.99

$40.00 - $54.99

$9.99

$55.00 - $74.99

$11.99

$75.00 - $99.99

$13.99

$100.00 - $149.99

$16.99

$150.00 - $249.99

$19.99

$250.00 - $499.99

$29.99

$500.00 - $999.99

$39.99

$1,000.00 and up

$69.99

 

If you need expediated shipping please contact us so we can assist you with your order.  Expediated shipping charges are based on weight, size of box, number of boxes, and shipment destination.

If you should happen to receive a damaged/broken item be sure not to discard the broken item and all packaging materials including the outside shipping box with shipping label.  The shipping carrier may require it for inspection or sent back in order to file the appropriate damage claim with the shipping carrier.

RETURNS

We take pride in making quality products and keeping you and your customers happy with our products. Returns are not accepted unless items arrive damaged and are reported within 7 days of delivery, in which a replacement/exchange will be provided. The buyer is required to email a request with a photo of the product for exchange to info@faust-heirlooms.com. Each piece is decorated by hand & minor variations in color, size & appearance can occur in the process. We do not consider these defects and replacement of any item is at the discretion of Faust Heirlooms.